Rolex 31mm Datejust

Return Policy

• We want you to be completely satisfied with your purchase from Wrist Business. If for any reason you are not satisfied with your watch, you may be eligible for a return under the following conditions:
• The return request is initiated within 14 days from the date of delivery.
• The watch is in its original, unused condition, with all tags, packaging, and accompanying documentation intact.
• The watch has not been altered, resized, worn, or damaged in any way.

Exclusions:

The following items are not eligible for return:

• Customized or personalized watches.
• Watches that have been modified, resized, or altered after purchase.
• Watches that show signs of wear, damage, or misuse.
• Watches without their original packaging, tags, or accompanying documentation.

Return Process:

• To initiate a return, please follow these steps:
  • Contact our customer support team at info@wristbusiness.com to request a return authorization.
  • Provide your order number, reason for return, and any relevant details about the watch.
  • Once your return request is approved, you will receive instructions on how to return the watch.
• Please note that return shipping costs are the responsibility of the buyer unless the return is due to an error on our part or a defective product.

Inspection and Refund:

• Upon receiving the returned watch, our team will inspect it to ensure it meets the eligibility criteria outlined in our return policy.
• If the watch is deemed eligible for a refund, we will process the refund to the original payment method within [number of days] days of receiving the returned item.
• Please note that refunds may take additional time to reflect in your account depending on your financial institution’s processing times.

Exchange Policy:

• If you wish to exchange your watch for a different model or variant, please contact our customer support team to discuss exchange options.
• Exchanges are subject to availability and may be subject to additional charges or fees depending on the circumstances.

Warranty Claims:

• Warranty claims for manufacturer defects or issues covered under the watch’s warranty should be directed to the manufacturer or authorized service center as per the warranty terms and conditions.
• We are happy to assist you with warranty claims by providing necessary documentation or support as needed.

Contact Us:

• If you have any questions or concerns about our return policy or need assistance with a return, please don’t hesitate to contact our customer support team at info@wristbusiness.com, or call us at +1(866)977-8249.

Policy Updates:

• Wrist Business reserves the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.